Step 1

Step 1: Ingesting raw SMTP data. We use regex and NLP to strip HTML and extract the core message body.

const rawEmail = await imap.fetchLatest();
const cleanBody = stripHTML(rawEmail.body);
// Status: Ready for LLM Analysis

Step 2

Next, we run Zero-Shot Classification. The AI decides if this is a 'Support', 'Sales', or 'Spam' inquiry.

const classification = await LLM.classify(cleanBody, {
  categories: ['Support', 'Billing', 'Urgent']
});
console.log(classification.topLabel);

Step 3

Checkpoint: If an email says 'I want to cancel my subscription', which category and temperature should we use?

Important concept: The correct approach is billing.

Step 4

Perfect. Lower temperature ensures consistency. Finally, we trigger a Webhook to notify the relevant Slack channel.

await axios.post(webhooks[classification.topLabel], {
  subject: rawEmail.subject,
  summary: classification.summary
});