Data you didn't plan to collect is data you can't trust six months later. Product analytics starts with a plan, not a dashboard.
1Pageview Tools vs. Event-Based Tools
Google Analytics answers 'how did people arrive and which pages did they see' — ideal for marketing sites and top-of-funnel questions. Mixpanel and Amplitude answer 'what did this specific user do, in what order, and did they come back' — the questions a PM actually needs answered to improve activation and retention inside the product itself.
2A Tracking Plan Is a Contract, Not a Suggestion
Before any engineer writes analytics code, the tracking plan should define: the exact event name (snake_case, verb-noun pattern like 'invite_sent'), the properties attached to it (plan tier, source channel), and the owner responsible for validating the event actually fires correctly in staging before it ships to production.
3Step-by-Step Breakdown
Introduction. Google Analytics was built for marketing sites — it excels at pageviews, traffic sources, and sessions. Mixpanel and Amplitude were built for products — they track user-level events ('clicked_export_button', 'completed_onboarding') so a PM can follow one person's journey through the funnel, not just count page loads.
The Tracking Plan Comes Before the Code. Firing events ad hoc leads to a graveyard of inconsistent names — 'Signup', 'sign_up_completed', 'SIGNUP_DONE' all meaning the same thing. A tracking plan is a spreadsheet defining every event name, its properties, and who owns it, written and reviewed before a single event is implemented.
Funnels and Cohorts Reveal What Averages Hide. A funnel report shows the drop-off rate between each step of a flow (e.g. 100% viewed pricing -> 40% started checkout -> 12% completed payment). A cohort analysis groups users by when they signed up, so a PM can see if retention is actually improving release over release, not just averaged across everyone at once.
Knowledge Check. Three engineers independently name the same event 'Signup', 'sign_up_completed', and 'SIGNUP_DONE'. What should have prevented this?
- →A shared tracking plan defining canonical event names and properties before implementation
- →Switching from Mixpanel to Google Analytics, since GA doesn't require event names
Summary. Use pageview analytics (GA) for marketing and acquisition questions, event-based analytics (Mixpanel/Amplitude) for in-product behavior questions, and always start with a written tracking plan so the two years of data you're about to collect is usable, not a naming mess.
